DIDs are virtual numbers that allow callers to reach a prevailing phone line with a unique number chosen by the company. Essentially, a local phone line can be reached with a number from a selected country or city. With the invention of DID numbers, businesses now have direct contact with employees in different departments, making physical phone lines redundant and resulting in smoother and faster operations.

Another benefit of DID numbers is the ability to attract local clientele. Customers enjoy calling their local numbers and almost always prefer it over toll free ones, so if you want to attract clients from certain areas it’s best to purchase DID numbers for a specified location.

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